Customer Terms & Privacy Notice

1. Who We Are

Seker is a home services marketplace operating across the Cape Winelands and Northern Suburbs of the Western Cape, South Africa — including Paarl, Franschhoek, Stellenbosch, Wellington, Durbanville, Bellville, Brackenfell, Kuils River, and Kraaifontein. We connect you with independent, vetted local service businesses ("Seker Partners") for specialty cleaning services.

1.1 Seker is a marketplace connector, not the employer of the Seker Partner who completes your booking. The Seker Partner is an independent business, responsible for the service performed in your home.

1.2 Every Seker Partner goes through a vetting process before being listed on our platform, including a face-to-face meeting and reference checks. Details of this process are available on request. Seker intends to introduce a criminal background check as an additional requirement once operationally practical.

2. Bookings & Pricing

2.1 All prices shown on the Seker platform are fixed and apply equally to every customer — the price you see is the price you pay, with no negotiation and no hidden charges.

2.2 Every booking includes a small, separate Seker booking fee, shown clearly when you build your quote. This fee is retained by Seker and does not go to the Seker Partner completing your booking.

2.3 A booking is confirmed once you have sent your request via WhatsApp and it has been accepted by Seker or the assigned Seker Partner.

3. Payment

3.1 There is no online checkout on the Seker website. Once you build your quote, you send your booking request to Seker via WhatsApp, and payment is arranged directly with Seker — typically by EFT, or another method we agree together — before or on the day of your booking, as confirmed with you at the time.

3.2 Where payment is collected in advance, Seker holds the amount due and only releases the Seker Partner's share once the work has been confirmed complete.

3.3 Seker does not process card payments on this website and does not store your card details.

4. Cancellations & Rescheduling

4.1 We strongly encourage rescheduling rather than cancelling. You may request to reschedule a booking free of charge provided the request is made at least 24 hours before the original booking date and time. Rescheduling is subject to availability.

4.2 If you need to cancel, please contact Seker as soon as possible. Where a refund is approved, Seker may retain up to 20% of the total booking amount as a cancellation/administration charge. To avoid cancellation charges, customers should use the free rescheduling option where possible, provided the request is made at least 24 hours before the original booking date and time.

4.3 If a Seker Partner needs to cancel or reschedule, we will notify you as soon as possible and help arrange an alternative time or Seker Partner at no extra cost to you.

5. Our Quality Promise

You are entitled to services performed with reasonable care and skill, in line with the Consumer Protection Act 68 of 2008.

5.1 If you're not satisfied with a completed job, contact us within 48 hours and we will arrange for the Seker Partner to correct the work at no additional cost, wherever reasonably possible.

5.2 Where a correction isn't reasonably possible or hasn't resolved the issue, we will consider a partial or full refund of the amount paid, assessed on the facts of the individual case. Where a refund is agreed, Seker may retain up to 20% of the total booking amount as a cancellation/administration fee. The remaining eligible amount will be refunded to the customer.

5.3 Some marks cannot reasonably be removed by any cleaning process — for example sun fading, general wear, or long-term ageing of the fabric. Seker Partners will always clean to a reasonably high standard, but a refund will not be given solely because a mark of this kind remains after cleaning.

6. Liability

6.1 Seker is a marketplace connector. The Seker Partner completing your booking is responsible for the quality, safety, and manner of the service performed in your home.

6.2 Seker will assist in resolving any complaint or dispute arising from a booking, including facilitating a correction or refund under Clause 5, and removing a Seker Partner from the platform where our standards have not been met.

6.3 Nothing in these Terms limits any right or protection you have under South African law that cannot lawfully be excluded or limited, including your rights under the Consumer Protection Act.

7. Complaints

If something goes wrong, tell us. You can reach us using the contact details in Clause 11. We assess every complaint fairly, and act on it according to how serious it is — from a simple word with the Seker Partner involved, up to removing them from the platform entirely where warranted.

8. Your Privacy (POPIA)

This section explains how Seker collects, uses, and protects your personal information, in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA").

8.1 What We Collect

• Your name, phone number, and address, so we can arrange and complete your booking.
• Payment information, where a booking requires payment to be arranged in advance.
• Details of the services you book, and any communication you have with us about a booking.

8.2 How We Use It

• To arrange, confirm, and complete your booking with a Seker Partner.
• To arrange payment and pay the Seker Partner for completed work.
• To handle any complaint, dispute, or query you raise with us.
• To send you booking-related communication (confirmations, updates). We will not use your information for marketing without your separate consent.

8.3 Who We Share It With

We share only what's necessary for your booking with the Seker Partner assigned to complete it (typically your name, address, and contact number). We do not sell your personal information to third parties.

8.4 How Long We Keep It

We retain your booking information only for as long as reasonably necessary to complete your booking, resolve any related query, and meet our legal and tax record-keeping obligations.

8.5 Your Rights

Under POPIA, you have the right to:

• Ask what personal information we hold about you, and request a copy of it.
• Ask us to correct information that is inaccurate or out of date.
• Ask us to delete your information, where we are not required to keep it for legal or tax purposes.
• Object to your information being used for direct marketing.
• Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled.

To exercise any of these rights, contact us using the details in Clause 11.

8.6 Security

We take reasonable technical and organisational steps to protect your personal information against loss, unauthorised access, or misuse.

9. Website Use

Our booking page is provided as a simple way to build and send a quote via WhatsApp. It does not use tracking cookies or store your information in a browser account — your booking details are only transmitted when you choose to send them to us via WhatsApp.

10. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or the law. The current version will always be available on our website, and significant changes will be communicated where reasonably practical.

11. Contact Us

For any question about these Terms, a booking, or your personal information:

Email: info@getseker.co.za
WhatsApp / Phone: 065 069 6415