Questions we're actually asked.
If something below doesn't answer it, message us on WhatsApp directly.
Booking & pricing
How fast will I get my price?
Instantly — build your quote on the homepage and the total updates as you go. No site visit and no waiting on a callback or email.
Is the price I see the price I pay?
Yes, for every service on our fixed price list. The only exceptions are wall-to-wall fitted carpet and leather upholstery, which are quoted individually since sizes and condition vary too much for one flat rate.
Is there a call-out fee?
No. The only fixed charge on top of your items is the R50 Seker booking fee.
What areas do you serve?
Franschhoek, Stellenbosch, Paarl, Wellington, and the surrounding Cape Winelands estates and guest farms, as well as the Northern Suburbs including Durbanville, Bellville, Brackenfell, Kuils River, and Kraaifontein.
Can I cancel or reschedule my booking?
Yes. We strongly encourage rescheduling rather than cancelling. You may request to reschedule free of charge provided you do so at least 24 hours before the original booking date and time, subject to availability. If you need to cancel, please contact Seker as soon as possible. Where a refund is approved, Seker may retain up to 20% of the total booking amount as a cancellation or administration charge.
Trust & quality
What is Seker's refund policy?
Where a refund is agreed, Seker may retain up to 20% of the total booking amount as a cancellation or administration fee. The remaining eligible amount will be refunded to the customer.
How do you vet your partners?
Every Seker Partner passes three checks before they're listed: a face-to-face meeting, verified references from past work, and a reputation check.
Is Seker the company doing the cleaning?
No. Seker is a marketplace — the cleaning is carried out by an independent Seker Partner who runs their own business, vetted by us.
What if I'm not happy with the job?
Tell us within 48 hours and we'll arrange for the Partner to correct it at no extra cost wherever possible. If that doesn't resolve it, we'll consider a partial or full refund based on the facts of the case. This doesn't cover marks that can't reasonably be removed by cleaning, such as sun fading or general ageing of the fabric.
How does payment & booking work?
Payment is currently arranged manually by EFT. Your booking is confirmed once proof of payment is received; we then coordinate the Partner and booking.
Specific services
Do you clean leather couches?
Not on a fixed price yet — message us on WhatsApp for a quote.
Do you clean wall-to-wall carpet?
Yes, priced per room. Send us a photo or room size and we'll confirm a fair quote before you book.
How do I know which rug size I need?
Small fits under a coffee table, Medium fits a full lounge suite, Large fits a dining table setting. Unsure — send us a photo.
Do I need to be home for the appointment?
Yes, someone needs to be present to let the Partner in and confirm the job on completion.